What an amazing week we had at the Birds Nest. Legendary performances by Arizona’s own Alice Cooper, Collective Soul, Rock & Roll Hall of Famer Rev Run of RUN-D.M.C., O.A.R. and several great cover bands helped attract nearly 20,000 guests over the course of four nights. On behalf of The Thunderbirds, our sponsors, vendors and partners the Scottsdale Police and Fire Departments, we’d like to thank everyone who attended the 2010 Birds Nest. Your support of the Birds Nest along with the WM Phoenix Open helps raise much needed funds for local charities, which last year amounted to nearly $5 million.
With regard to Saturday night, while overall attendance for the entire Birds Nest property always remained below fire code capacity, we deeply regret that some guests were not able to fit inside the tent where the concert was taking place. For safety purposes, we had to turn away some of these guests and immediately began issuing full refunds at the Birds Nest box office on Saturday night. We sincerely apologize for the frustration and inconvenience this caused.
On Sunday we continued to issue refunds to guests with unscanned tickets who were not permitted admittance to the Nest due to these circumstances. For those with unscanned tickets who purchased their tickets at the Birds Nest box office or at one of the on-course ticket booths, refunds will continue to be honored on Monday, Mar. 1 from 10 AM – 3 PM at the Birds Nest Box office located at the main entrance to the Nest (82nd Street & Bell Road). Refunds will resume on Tuesday, Mar. 2 – Thursday, Mar. 4 from 9 AM – 4 PM and Friday, Mar. 5 from 9 AM – 2 PM at the WM Phoenix Open Office (7226 N. 16th St. #100, Phoenix, AZ, 85020). Those preferring to receive a refund by mail can mail their purchase receipt and unscanned ticket to the WM Phoenix Open Office. Unscanned tickets purchased through Ticketmaster must be refunded at the point of purchase (TM outlets, 800-745-3000).
Since net proceeds generated at the Birds Nest from the sale of tickets, food & beverage, etc. get donated to local charities, those eligible for a refund may also choose to consider their purchased ticket as a charitable contribution. In that case, they can redeem their unscanned ticket in exchange for a receipt acknowledging their donation at the WM Phoenix Open Office according the schedule listed above or simply mail their ticket to WM Phoenix Open Office and a receipt will be mailed back to them.
